Best Practices for Recording in the Contact Centre
Thursday, March 26, 2020 | 1:00 p.m. GMT
Whether you seek to ensure compliance, monitor quality or identify sales opportunities, recording is a key part of how you power better processes.
Come hear firsthand about best practices for recording in an omnichannel world.
To register for the Webinar Click Here
NICE is a leading global enterprise software provider that enables organsations to improve customer experience and business results, ensure compliance and fight financial crime.
Our mission is to help our customers build and strengthen their reputation by uncovering customer insight, predicting human intent and taking the right action to improve their business.
We do this by capturing large amounts of structured and unstructured data (customer interactions, and transactions) from multiple sources. We then apply best-in-class analytics to this data to provide real-time insight and uncover intent.
Our solutions allow organisations to operationalise this insight and embed it within their daily business processes, empowering them to provide better service, motivate and engage employees and identify potential risk to the enterprise.