Best Practice on Customer Insight and Analytics

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Date(s) - 13/02/2018
12:30 pm - 4:30 pm


This half day seminar will focus on understanding the framework required to successfully gather customer feedback and implement improvements to your customer journey.

We will explore:

– Best practice VOC frameworks

– Tools and techniques for deploying the framework

– The opportunity that voice analytics provides including a case study

– Share top hints and tips from an award winning contact centre

There will be the opportunity to hear from customer experience experts and share ideas with industry colleagues

This event is sponsored by Nexidia a NICE company.

This CCMA will take place in London – Actual venue to be advised

To book your place click here

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