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Achieving Right Balance Between Human-Assisted and CX Services

Webinar: Achieving the Right Balance Between Human-Assisted and CX Services – 28th November 2019


Technology Trends for 2019 from Gartner highlights how AI platforms are reshaping the way that customers interact with brands. From a CX perspective, it’s essential that brands are also smart about how they integrate new digital technology into their customer engagement strategy.

Digital transformation is now key in the delivery of customer service. Many organisations are looking to better support their customers by introducing more intelligent automation and self-service opportunities and leveraging digital technology solutions in order to reduce cost.

This webinar will look at achieving the right balance between digital automation and self-service in conjunction with and human-assisted CX services, to create a brilliant customer experience.

Additional Information

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Sabio Group, which includes Sabio, DatapointEurope and Bright UK, delivers solutions and services that seamlessly combine digital and human interactions to support outstanding customer experiences. Through its own technology and that of world-class technology leaders such as Avaya, Nuance and Verint, Sabio Group helps organisations to optimise their customer journeys by making better decisions across their multiple contact channels. The group works with major brands worldwide, including the AA, Aegon, AXA Assistance, Bankia, BGL, BNP Paribas, Caixabank, DHL, Essent, HomeServe, Liverpool Victoria, Office Depot, Saga, Sainsbury’s Argos, SSE, Telefónica, Think Money and Transcom Worldwide.

For additional information on Sabio visit their Website or viw their Company Profile