Latest Contact Centre News

What does the contact centre customer really think?


From 12:00PM until 1:00PM

At Virtual Event

We will be launching the first Voice of the Contact Centre Consumer major research initiative exploring and tracking customer behaviours and attitudes to provide up-to-date insight for contact centre leaders in the UK.

Following a comprehensive two-phased research approach, led by our Research Director, Stephen Yap, the findings of this comprehensive study into the contact centre consumer will be revealed. Two participants who have been involved in the research will share their views on it: Michael Sherwood, Head of Customer Experience at Atom Bank and Claire Carroll, Head of Sales and Service at The Co-Op.

We are delighted that Odigo has supported this ground-breaking project, giving us the opportunity to dive into this area to bring current insights and thinking to contact centre professionals.

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