From 10:30am until 11.15am
At Virtual Online
‘Come out fighting from lockdown – contact centre strategies & lessons learnt’ – The mix of people, process, technology & the market
With the current climate, many businesses have been forced to work remotely. A year on, how has customer experience changed? How have companies managed to meet new changes? Has technology accelerated in innovation to meet the expectation?
Join our expert panel who will provide a broad view from different lenses of the impact of the past year and how survival and growth were achieved.