Latest Contact Centre News

Staff Wellbeing & Engagement in your Contact Centre

Thu
16
Jun2022

From 11.00AM until 12:00PM

At Virtual/Online

Staff wellbeing and engagement in your contact centre: Why your business success depends on it.
MaxContact Webinar: Thursday 16th June 2022 - 11.00am - 12.00pm (BST)

Join MaxContact and CX & EX expert Natalie Calvert as we discuss how improving staff wellbeing and engagement is more important than ever to ensure business success in your contact centre.

With 72%* of contact centre workers saying they are burnt out or facing burnout, and the ‘great resignation’ hitting the UK contact centre industry hard, how do you look after your employee's wellbeing, keep them engaged with your business and drive business results?

Join in the conversation as we discuss:

- Why staff wellbeing matters to your business

-  How to engage staff to improve retention rates and hit targets and KPIs

-  Key wellbeing and engagement initiatives to implement in your business now

-  Live audience Q&A

Natalie Calvert: CX and EX executive coach

Natalie has led over 100 customer and employee experience transformations across Europe, Asia, the Middle East and the USA.

Natalie helps transform business culture, with her proven track record having impacted over 200,000 employees globally.

Sean McIver: With over 15 years experience in various roles and industries within the contact centre industry, from the front lines to looking after teams and systems, Sean has a wealth of industry knowledge.

Now a Product Owner at MaxContact, Sean focuses on delivering the vision and objectives of MaxContact’s customer engagement platform, ensuring the customer voice is at the heart of every decision. *Independent research of 750 customer facing workers conducted in November 2021 by MaxContact.

 

 

 

To register or for additional information on MaxContact's Webinar "Staff wellbeing and engagement in your contact centre: Why your business success depends on it Click Here

MaxContact is a customer engagement technology company with a difference. It was founded in 2015 by a group of contact centre professionals who had become frustrated with providers that over promised and under delivered on features, support and resilience. It’s now one of the fastest growing contact centre specialists in the UK with a 97% uptake rate against existing solutions, handling over 100 million interactions each month for over 100 customers.

The company was recently ranked one of the top 50 fastest growing technology companies in the North by the Northern Tech Awards 2021.

For additional information on MaxContact view their Company Profile

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