With more businesses operating online, social media is a critical tool for delivering great customer service.

This course will prepare you to serve customers on social media platforms including Facebook, Instagram and Twitter, plus WhatsApp. You will learn how to find comments that have been posted publicly, understand how to triage and respond to them, in a consistent and efficient manner.

You will discover a range of useful tools to manage social media, along with relevant case studies and take away top tips from an industry leading social media practitioner.