From 12.00pm until 1:00pm
Free Of Charge
CCMA (Call Centre Managers Association)
Contact centres witnessed an extraordinary period of transformation and innovation in 2020. COVID-19 was the catalyst, but the advances are here to stay.
Having successfully addressed the operational changes needed to function during lockdown, contact centres now have their sights firmly set on the future.
In this third part of our Evolution of the Contact Centre programme, we are exploring in depth the challenges facing contact centres in 2021 and where the priorities are.
Join us as we reveal the latest insights from research taking place in January/February. Stephen Yap will share the key themes and some of the verbatim comments made during the research. We’ll chat with some of the participants and Jonathan Allan, CMO at Puzzel, will summarise for us.