Changing Customer Behaviour Impacts Contact Centres
Customer behaviour is shifting when it comes to contact centre communication. These changes have been amplified by the impact of…
Customer behaviour is shifting when it comes to contact centre communication. These changes have been amplified by the impact of…
Puzzel, the leading innovator of cloud-based contact centre solutions in Europe, has today announced its fifth annual conference, Get Connected.…
What is CCW At Home? Customer Contact Week, the world’s largest customer contact event series, introduces CCW At Home,…
According to Business Insider, everyone’s ‘freaking out’ about AI stealing jobs, while – according to new research – 46% of…
Great contact centre teams are created by leaders that can understand the behaviours of others. The first step is to…
Looking after employee mental and physical health at work has never been more important This 3 hour virtual training workshop…
Start forecasting and scheduling in your inbound centre If you’re looking for someone to explain the basics to forecasting and…
Whether in person or remotely, effective performance management of your team is critical Managing the performance of your team is…
Connecting with customers on an emotional level reaps rewards In recent months, contact centre advisors have demonstrated their empathy and…
Are you a small contact centre operation that is looking to improve your forecasting and scheduling? Workforce planning is more…