Latest Contact Centre News

Inclusion & Equity in a Hybrid Contact Centre Model

Tue
14
Sep2021

From 12:00PM until 2:00PM

At Virtual/Online & London

 

What does it really feel like to work in a hybrid environment?

As a senior contact centre leader, you are invited to join the CCMA to experience a hybrid meeting where we will discuss the important issues of inclusion and equity in a hybrid call centre model.

Recent research from the CCMA, supported by Poly, indicated that 79% of contact centre colleagues said they wanted a hybrid working model, and that they wanted the role of the office to be different – needing to support team working, socializing, and line manager relationships.

How do you make sure that all employees are included regardless of where they work, and that there is equity between those in the office and those working elsewhere?

Also to be previewed, considerations for duty of care crossing people, places and technology using advanced analytics that give visibility into modern work spaces and how you can do more for your remote workforce to keep them happy using intelligent connections for management and insights.

Either the CCMA in Poly’s offices in the Gherkin in London on Tuesday 14 September from 12-2pm. Or, you can join us virtually and participate from your home or office.