Hybrid working in a Cloud Contact Centre integrated with Microsoft Teams

Wed
10
Feb2021

A real-life success story presented by Microsoft, Hitachi ABB Power Grids and Enghouse Interactive

From 2.00PM until 3:00PM

At Virtual

Enghouse Interactive Webinar when Microsoft, Hitachi ABB Power Grids and Enghouse Interactive present a real-life success story of moving to a Cloud contact centre and leveraging Microsoft Teams.

Engouse Interactive's 3 panellists are:

 - Theodora Malmström, Customer Success Product Marketing Manager, Microsoft
 - Ron Palinkas, Head of Customer Connect Americas, Hitachi ABB Power Grids
 - Jeremy Payne, VP International Marketing, Enghouse Interactive

Enghouse Interactive will be discussing how to ensure operational efficiency and facilitate secure hybrid working practices in the contact centre, adressing questions such as:

 - What are the motivations for moving to a Cloud contact centre and for leveraging Microsoft Teams?
 - How to build the team and the coalition of support within your business?
 - What are the results of using Microsoft Teams in the contact centre?
 - What are the top tips when running a transformational project like this?