How to Personalise Your CX with Intelligent Virtual Agents

By leveraging Five9 intelligent virtual agents, customers can quickly obtain answers to frequently asked questions, allowing your agents to focus on more complex customer interactions. In This CX Spotlight, join our subject matter experts as we demonstrate three ways your business can leverage Five9 IVA to personalise customer interactions.

By leveraging Five9 intelligent virtual agents (IVA), customers can quickly obtain answers to frequently asked questions on their own, freeing your agents to work on more complex customer interactions. Five9 IVAs use intent mapping to understand and answer your customers' FAQs and can even provide proactive follow-up actions based on need.

In This CX Spotlight, join our subject matter experts as we demonstrate three ways your business can leverage Five9 IVA to personalise customer interactions.-Employees: addressing internal help desk questions
-Customers: going above and beyond the FAQ answer
-Business Partners: delivering a self-service experience on every channel

Five9 is an industry-leading provider of cloud contact center solutions, bringing the power of cloud innovation to more than 2,500 customers worldwide and facilitating billions of customer engagements annually. Five9 provides end-to-end solutions with digital engagement, analytics, workforce optimization, and AI to increase agent productivity and deliver tangible business results. The Five9 platform is reliable, secure, compliant, and scalable. Designed to help customers reimagine their customer experience, the Five9 platform connects the contact center to the business while delivering exceptional customer experiences that build loyalty and trust.

For additional information on Five9 view their Company Profile