Latest Contact Centre News

How the Hybrid Model Impacts Attrition & Recruitment

Wed
11
Aug2021

From 12:00PM until 1:00PM

At Virtual/Online

How the hybrid model is impacting attrition, recruitment and talent management.

CCMA have invited Neil Johns from MERJE to update us on what is happening in the contact centre industry.

» What is going on in recruitment in the contact centre sector?

» What has changed in the way that you recruit for hybrid? What do candidates want – advisor to director?

These and many more questions will be asked, and you have the opportunity to ask your questions too.