From 11:00am until 12:00am
Edwardian Hotels, one of the leading luxury hotel and hospitality brands in the UK, will describe how they successfully evolved their guest experiences to meet growing demand for more digital interaction.
Offering convenience and personalised service is indicative of this transformation and with ‘Edward’, their award-winning automated, text-based chatbot service the hotelier caters for guests who prefer the simplicity of digital interaction engaging them in a fun and personalised way.
Also joining this webinar will be Steve Morrell from contact centre industry expert and analyst ContactBabel who will be presenting some of the findings of the latest “Inner Circle Guide to Customer Engagement & Personalisation”.
Together with Jeremy Payne, VP International Marketing at Enghouse Interactive, the panellists will be discussing the building blocks of effective personalisation and customer engagement, the importance and benefits to the customer experience as well as practical tips and pitfalls to avoid when implementing a successful customer engagement strategy.