Debate: Effective ways to increase contact centre efficiency


From 12:00PM until 1.00PM

At Virtual/Online


Contact centre efficiency is the name of the game when you’re faced with doing more with less.

The CCMA are going to debate what the most effective ways are to increase efficiency in your operation, from equipping advisors with knowledge and training to using AI and automation to improve workflows.

Join the CCMA as they debate what has worked for other contact centre operations and to discover a host of ideas and techniques for you to test.