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CX EMEA: Confidence. Resilience. Advocacy


At Intercontinental London

The 02 One Waterview Drive, Greenwich Peninsula, London, SE10 0TW

Customer experience is a crucial component to any business looking to set themselves apart from their competition. CX, Marketing and Digital Leaders are each passionate about the value of great Customer experiences and each need specific insights to understand and accept risk in order to avoid risk; they need the tools and skills to predict what the future holds and drive deep transformational change, and they need the courage and inspiration to make bold choices and stay ahead of the curve in this fast-changing world.

But it’s about more than just staying one step ahead: it’s about thriving outside of the comfort zone, discarding obsolete legacies, anticipating disruption, adjusting course instantly, and being unafraid to be bold when it counts. With a world-class line-up of Forrester analysts, subject matter experts and leading practitioners – not to mention years of research experience, proven frameworks, unparalleled insight and tailored guidance – CX EMEA is a can’t-miss opportunity to be a business that meets and transcends any challenge the future brings.

Join Forrester experts, sponsors, industry leaders and your peers on June 22–23, 2022 in London and online as we dive into the key strategic opportunities specific to European, Middle Eastern and African regional and global business headquartered in EMEA to help your organizations grow. We will uncover the latest research and frameworks, give you hands-on guidance with insightful breakouts, showcase industry best practices with case studies, create lasting peer connections with networking opportunities and inspire you with big ideas delivered by our keynotes. Register today!


What To Expect From A Forrester Hybrid Event

We will meet you where you want. CX EMEA attendees can choose to join in-person or digitally, or both. ​

All attendees joining us in London will experience 2 full-days of main conference content from 22-23 June, plus special pre-event content on Tuesday, 21 June featuring facilitated discussions and special sessions.​ In-person attendees will have access to all on-site content, sponsors, and experiences in addition to the digital experiences.​

Digital Experience attendees will have access to the main conference content, sponsors and immersive experiences via a convenient portal designed to maximise attendee and sponsor experiences.​

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