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Create Impeccable Contact Centre Experiences with Virtual Agents

Wed
21
Sep2022

From 2.00pm until 3.00pm

At Virtual/Online

How to Create Impeccable Experiences in your Contact Centre with Virtual Agents
Five9 Event - September 21st 2022
Register by 16 September and receive a gift card for lunch on Five9!

Employee and customer experiences go hand in hand. According to Forrester Research, companies that combine AI with human agents have reported a 61% improvement in customer satisfaction and a 69% improvement in agent satisfaction.

Join our subject matter experts in our live event to experience first-hand how combining intelligent virtual agents with humans create impeccable experiences for customers and employees.

During this virtual event, you will discover:

» How IVA can help agents elevate customer interactions with analytics and provide personalised feedback.
» How to reduce agent workload and stress by automating simple interactions and streamlining workflows.
» How to thoughtfully apply AI along the customer journey with third party integrations, such as WhatsApp and Salesforce.

 

 

 

To Register for this Five9 Event or for additional information Click Here

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