Contact Centre Outsourcing Summit 2024
The Contact Centre Outsourcing Summit 2024 provides a forum for in-house contact centre leaders to debate how to best source and develop strong partnerships with outsourcing providers for the benefit of customers and business.
This is a highly interactive in-person event aimed to inspire you with great opportunities to network with senior leaders and industry colleagues.
You’ll hear the latest trends in contact centre outsourcing, as well as explore key considerations for contact centre leaders who are engaging with outsourcing partners.
Join us to:
– Listen to outsourcing industry expert, Peter Ryan, Global BPO Advisor, who will share the state of Contact Centre Outsourcing in 2024
– Hear from Daryl Wilkes, Director of Customer Care, ASOS as he shares their success story
– Discover what makes a successful outsourcing partnership
– Take part in roundtable discussions to discuss and solve your challenges
– Engage in our industry panel debate, exploring key considerations for outsourcing in 2024
– Ask burning questions and share learnings from the day
Organiser
For over 30 years, the CCMA (Call Centre Management Association), as the longest established contact centre industry body, has been dedicated to supporting contact centre leaders across the UK.
Founded on the principles of sharing best practice and networking to improve skills and knowledge, the CCMA is a thriving community that represents leaders from a huge cross-section of the industry.
Membership of the largest contact centre community offers unique opportunities, such as free annual benchmarking of 25+ KPIs, access to become an Accredited Contact Centre with the Contact Centre Standards Framework, free entry into the UK National Contact Centre Awards, free tickets to the UK National Contact Centre Conference, invites to Executive Networking Dinners and Leadership Forums, and other exclusive events for members-only. Members also benefit from discounted training through the UK National Contact Centre Academy, the industry’s training partner.
To support the industry further, the CCMA conducts regular original research for download, including the annual Voice of the Contact Centre Consumer research, the Evolution of the Contact Centre tracking the industry’s progress and Good Practice Guides on a variety of topics.
Venue
59 Portland Street, Manchester. M1 3HP
