Latest Contact Centre News

Contact Centre Agent Wellbeing in the Hybrid Workplace

Thu
25
Mar2021

From 10:00am until 11:00am

At Virtual

Enghouse Interactive

Microsoft and Salesforce Join Enghouse Interactive Roundtable to Discuss Agent Wellbeing in the Hybrid Workplace
Opportunity to hear from experts as they give advice on how to reboot your work culture

Enghouse Interactive, a leading developer of contact centre software and services, will be hosting a free roundtable webinar, “Agent wellbeing in the hybrid workplace” at 10am UK time, on 25 March 2021. The event will examine the social, physical and psychological impact of the pandemic on frontline workers and offer practical advice on how to prepare for the future in a hybrid work environment.

The event features a compelling line-up of industry experts and specialists, giving their viewpoint on issues ranging from how front-line staff want to work in future and what they need to be productive, to how to leverage technology to build a thriving hybrid workplace and how employee wellbeing drives organisational success.

Jeremy Payne, VP International Marketing, Enghouse Interactive, who will present at the event, said:

“Agent wellbeing has become an ever more important topic of debate for contact centre managers and teams since the pandemic began. In a recent survey we ran polling contact centre professionals in the UK, 29% ranked “struggles coping with increased workload” among the issues their staff have experienced most frequently over the past year. 27% referenced mental health issues. This highlights why it is so important that, as they migrate to a hybrid working environment, contact centres put agent wellbeing at the heart of their approach.” 

In addition to Payne, confirmed speakers for this virtual roundtable include Angela McKenna, SVP, Global Talent Development at Salesforce and Mohammed Arif, Business Group Director, Modern Workplace and Security at Microsoft. Other panel experts include: Yvonne Hart, Chief Happyologist at Ascensos; Dr Noorzaman Rashid, Chief Executive of the Chartered Institute of Ergonomics and Human Factors, (CIEHF) and Anthony Phillips, Managing Director and Founder of WellKom International.

Attendees will have the opportunity to find out more about how to support employee health and wellbeing and take proactive measures to protect their contact centre staff, ultimately accelerating the overall success of their organisation.

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