From 09:00AM until 12:30pm
At Virtual Event
Each quarter members are invited to a half day mini-conference to hear from members and experts. In Q2 we will be focusing on customers. We will be talking through the current customer challenges facing contact centre management and sharing best practice, advice and ideas on how to overcome them.
Moira Clark, Professor of Strategic Marketing at the Henley Business Centre, will be sharing her latest thinking, while eBay and Limitless will tell their award winning customer engagement story and we are lining up a panel of experts to talk customer service metrics, amongst other things…