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CCMA Event: Quality Assurance in the Contact Centre

Thu
03
Feb2022

From 09:30AM until 12:30PM

At Virtual/Online

CCMA

 

This workshop, with its focus on practical implementation, explores the importance of QA and calibration and the influence it can and should have across the Contact Centre. Raising awareness of the Customer Experience and customer outcomes offers more appreciation of the role that continuous improvement plays in the quality process.

Who is it for?

This course is aimed at Team Leaders and Managers responsible for monitoring and measuring the customer journey and of interest to any employees involved in Quality Assurance process and activity.

 

 

 

The Call Centre Management Association (CCMA) is the longest established association representing the call centre industry in the UK.

We support contact centre managers through providing opportunities to network; to openly share best practice and to increase their skills and knowledge through specialist training.

Our aim is to offer timely and impartial advice to our members; to keep contact centre leaders in touch with changes in their industry; to provide credible benchmarking information and to help individuals maintain an awareness of the latest trends and developments.

Our membership association is not for profit, and our board is made up of people who work full time in the industry in operational roles. We are run by our members for our members.

For additional information on the CCMA view their Company Profile

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