From 09:30AM until 12:30PM
CCMA members: £299* Non-members: £349* *excludes VAT
Change and transformation is a constant journey in most organisations and the contact centre environment is no exception. This workshop explores how to take conscious control of the change process and learn how to communicate effectively during periods of change. It will assist in bringing employees on the journey with you, helping them to see change as a progressive evolution and to minimise confusion and motivational blocks.
Who is it for?
This training is useful for organisations undergoing change and is suitable for Contact Centre Leaders and other managers involved in organisational change initiatives.
Why should you go?
To explore how to take conscious control of the change process and learn how to communicate effectively during periods of change.
The Call Centre Management Association (CCMA) is the longest established association representing the call centre industry in the UK.
We support contact centre managers through providing opportunities to network; to openly share best practice and to increase their skills and knowledge through specialist training.
Our aim is to offer timely and impartial advice to our members; to keep contact centre leaders in touch with changes in their industry; to provide credible benchmarking information and to help individuals maintain an awareness of the latest trends and developments.
Our membership association is not for profit, and our board is made up of people who work full time in the industry in operational roles. We are run by our members for our members.
For additional information on the CCMA view their Company Profile