From 12.00pm until 1:00pm
Free Of Charge
CCMA (Call Centre Managers Association)
Having your contact centre operation in the cloud can deliver significant benefits, as many businesses discovered when the UK went into lockdown. It gives contact centre management and advisors quick and easy access to the tools and services needed to enable a more flexible workforce.
We’ve invited experts from NICE to share their advice and answer your questions such as:
» Where do you start?
» How do you make sure that your project is going to succeed?
» What resources do you need for a major IT project?
» How will you demonstrate an ROI?
Our experts are Simon Jeffrey, Director of Enterprise-Core Solutions at NICE, and Amir Cohen, Product and Sales Enablement at NICE. Simon comes with extensive experience in understanding contact centre requirements and translating them into technical solutions, whilst Amir has deep knowledge and understanding of cloud contact centres, having helped many organisations to take advantage of what cloud can offer.
Simon and Amir will start by sharing some advice about embarking on a cloud contact centre project and sharing tips on how to make sure it is successful than the floor is open to your questions.