Through a series of events and initiatives we provide our members with a support framework which delivers insight to connect as a region, sharing best practice, establishing professional contacts and above all, collectively working together to promote and support the contact centre industry – ensuring its long term success as it diversifies in line with future customer contact strategies.

Contact Centre Leaders say Covid-19 has changed Industry Forever

Posted on 28 July 2020

Content Guru Sponsors SWCCF Contact Centre Awards

Posted on 18 June 2019

Echo Managed Services Takes Home SWCCF Award

Posted on 10 July 2018

Echo MS Wins Outsourced Contact Centre Award

Posted on 4 July 2017

CARPEO Wins SWCCF Best Big Contact Centre Award

Posted on 5 August 2016

Echo Managed Services Contact Centre Award

Posted on 22 July 2016

South West Contact Centre Awards – And the Winners are…..

Posted on 21 July 2016

Echo Managed Services Win Contact Centre Award

Posted on 19 July 2016

Contact Centre Team Leader Event

Posted on 1 October 2015

South West Contact Centre Forum Quarterly Forum

Posted on 24 August 2015

South West Contact Centre Awards 2014

Posted on 16 July 2014