Serenova has transformed the customer experience. Over a decade ago, we realised technology didn’t exist that could deliver immediate, consistent, and exceptional service. So, we created a true cloud contact centre solution that could.

The result is the ability to unify everything from customer engagement and quality management to analytics. This single source of truth provides brands insights about customer information and experiences as they pivot between channels such as SMS, voice, or Facebook messenger.

Whether it’s technology, healthcare, or retail— brands from all industries come to Serenova for our global coverage and deep integrations into the business systems they use every day. Why is this important? It creates the opportunity to keep pace with customers by quickly scaling up across the enterprise or out geographically.

Recognised by leading analysts, we are committed to building on our 18-year legacy leading the way in cloud-based contact centre innovations.

Serenova Partner with Fuze to Deliver Unified Cloud Contact Centre

Posted on 15 June 2020

Serenova CxEngage Contact Centre Work from Home

Posted on 21 March 2020

Lifesize & Serenova Merge to Create Contact Centre Workplace Collaboration Co.

Posted on 10 March 2020

Serenova Acquires WFM Tech from Loxysoft

Posted on 20 November 2019

Serenova Launches Contact Centre Maturity Assessment

Posted on 4 October 2019

Serenova Strong Market Traction with Quality Management

Posted on 15 March 2019

Customer Experience Falling Short Across Multiple Channels

Posted on 28 February 2019

Serenova Engagement Solution Empowers the Contact Centre

Posted on 17 May 2018

Serenova Acquires TelStrat to Accelerate Performance & Drive Engagement

Posted on 25 October 2017

Serenova Appoints Tom Schollmeyer as New CEO

Posted on 17 August 2017