Latest News & Information from the UK Contact Centre Industry

Understanding Customers & Recognising Vulnerability in Contact Centres

The continued cost of living crisis is expected to affect consumers over the course of the year ahead,…

Benefits of Conversational IVR Programming in the Contact Centre

A recent survey a staggering 35% increase in inbound call volumes across the nation’s contact centres over the…

Avaya & International Avaya User Group Unveil CX Force Awards

Avaya and International Avaya User Group Unveil CX Force Awards 2024: A New Era of Customer Experience Excellence…

Automation is Shaping the Future of Contact Centres

Automation is shaping the future of the contact centre – new research from Cavell reveals Respondents across the…

The Importance of Moving from On-Premise to Cloud-Based Tech?

With more than 40,000 calls per month, long hold times, overwhelmed contact centre agents, and frustrated customers, the…

Sweaty Betty Smashes Customer Experience Goals

Activewear brand, Sweaty Betty, has achieved transformational success by partnering with customer experience (CX) experts Sabio Group to…

What Will The Customer Service Partner Of The Future Look Like?

What is the future for customer service outsourcing? Sensée has certainly shaken things up in the UK with…

Unlocking Customer Experience Potential with Avaya Experience Platform (AXP)

Unlocking Customer Experience Potential with Avaya Experience Platform (AXP) Over the past year, Sabio Group has been working…

Sigma Connected & BMet Mark 8 Year Jobs Partnership Success

Two West Midlands organisations behind an award-winning jobs and skills partnership have marked eight years of their successful…

Consumers Likely to Stay with a Bank Due Good Customer Service

UK consumers more likely to stay with a bank because of good customer service than move for financial…

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