Latest Contact Centre News

– NICE

Contact Centre Supplier Directory

– NICE

NICE is a leading global enterprise software provider that enables organizations to improve customer experience and business results, ensure compliance and fight financial crime.

Our mission is to help our customers build and strengthen their reputation by uncovering customer insight, predicting human intent and taking the right action to improve their business.

We do this by capturing large amounts of structured and unstructured data (customer interactions, and transactions) from multiple sources. We then apply best-in-class analytics to this data to provide real-time insight and uncover intent.

Our solutions allow organizations to operationalize this insight and embed it within their daily business processes, empowering them to provide better service, motivate and engage employees and identify potential risk to the enterprise.

 

 

The Latest News From NICE

 

NICE Positioned As Leader in 2022 Magic Quadrant for RPA

NICE Introduces New Innovations in Digital CX and AI

Prepare Contact Centre Agents for Every Interaction

The Ultimate Contact Centre Training Guide – Download NOW

NICE Interactions – Frictionless Customer Experiences

Secure Trust Bank Chooses SVL to Upgrade WFM Solution

NICE & Deutsche Telekom Global Announce Partnership

NICE Investigate Helps UK Police with their Enquiries

NICE Named as Top Provider for Voice of the Customer

NICE Achieves Perfect Scores for WFM in DMG Report

Interactions 2022 Live – 24-25th May – NICE Conference

NICE CXone Gets Top Honours for Contact Centre Platforms

NICE Launches NTR-X Compliance Recording & Capture for Zoom

Four Employee Retention Strategies for Contact Centres

NICE Accelerates Self-Service Success with CXOne Spring Update

NICE Top Provider for Conversational AI & Chatbots

Reed in Partnership Cloud Contact Centre Platform

NICE Google Partnership CXone to Chrome Enterprise

NICE NEVA For Debt Collection Practices Contact Centres

NICE Market Share Leader in Workforce Optimisation

 

Contact NICE

160 Queen Victoria Street,

2nd Floor, London. EC4V 4BF

0207 002.3000

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