Maintel is a cloud and managed services company with a focus on communications. Its people are experienced, trusted technology advisors, who improve their clients’ organisations through digital transformation.
Founded in 1991, Maintel has a proven track record of delivering communications solutions and services to both the private and public sector. In that time, the company has gained the expertise to solve the challenges associated with digital initiatives, and its managed services approach ensures clients realise the full value of their technology. This is achieved by specialising in three key pillars of digital transformation: making organisations more effective, efficient and collaborative with digital workplace solutions; allowing organisations to acquire, develop and retain more business by using technology to create more meaningful customer experiences through outstanding service; ensuring organisations’ employees, customers and partners always have seamless access to their data and applications through reliable, secure connectivity.
Callmedia CX Now is a cloud-based solution which ensures the right interaction occurs with the right contact centre agent at the right time, every time. The software allows businesses to deliver efficient omnichannel customer service and improve customer experience. It also gives businesses the tools to enable their contact centre agents to work productively anywhere – whether that’s at home or in the office.