Why is Omni-Channel Customer Service so Important?
Customer Service is king. With 80% of consumers more likely to buy from brands that offer personalised experiences,…
Customer Service is king. With 80% of consumers more likely to buy from brands that offer personalised experiences,…
Mastering Messaging: 6 Keys to Exceptional Customer Communication The writing on the wall – messaging is the communication…
Record-breaking year for CCMA’s UK National Contact Centre Awards 2024 as Finalists are announced Finalists of the UK…
Embark on a journey through AI in WFM, dissecting AI-driven forecasting, exploring the synergy between AI and people,…
injixo has saved us lots of time. It helps us to be proactive, not reactive. And to operate…
With more than 40,000 calls per month, long hold times, overwhelmed contact centre agents, and frustrated customers, the…
We all work in the UK contact centre industry – we all know how it works and we…
Embark on a journey through AI in WFM, dissecting AI-driven forecasting, exploring the synergy between AI and people,…
Ventrica joins forces with global parentcare brand Tommee Tippee to enhance their customer experience. Ventrica is delighted to…
Zoom and Avaya announce new strategic partnership to deliver enhanced collaboration experiences for the contact centre Avaya selects…
Two West Midlands organisations behind an award-winning jobs and skills partnership have marked eight years of their successful…
ContactBabel is working with researchers and industry partners to find out what contact centre advisors/agents think about the…