Foehn Ltd

Listing Details

Foehn Ltd

Foehn offer great value cloud contact centre solutions. Designed for incredibly fast adoption, our cloud contact centre brings the power of modern contact centre technology to your agents and supervisors.

Foehn’s team of experts are key to helping organisations across many industries to design and deliver optimal customer journeys across all touchpoints, channels and interactions. Our expertise in designing, deploying and supporting contact centres for the last 18 years has enabled companies to increase productivity, efficiency and ultimately generate better business outcomes.

Effective teams create better outcomes. In addition to our cloud contact centre products, we combine a full range of telecommunications products and professional services for the complete solution.

Foehn is also an OFCOM licensed telecommunications company able to deliver a range of traditional telecommunications products to complement the solution. All our products and services are underpinned by a help service delivery team staffed by technically accredited engineers whose sole purpose is to ensure you derive the full benefit of what Foehn has to offer.

For the best value cloud contact centre, our solution includes all the features required to operate a highly effective call centre environment, including an agent portal, supervisor tools, performance reporting, wallboards and integrations with leading CRM systems. Designed for incredibly fast agent adoption, Foehn cloud contact centres brings the power of modern contact centre technology to your business creating more effective teams to deliver better service to your customers.

For customer’s requiring omnichannel, PureCloud is the ultimate omnichannel contact centre.

Genesys partnered with Foehn for a range of complimentary services that have helped us become EMEA PureCloud Partner of the year for the last two years. To enable you to leverage the full power of your cloud contact centre, we can:

  • Provide your Telecommunications services
  • Integrate external applications
  • Help you become PCI compliant
  • Provide your Telecommunications services
  • Integrate external applications
  • Help you become PCI compliant

From the start of the project to successful contact centre deployment, we provide:

  • In depth Discovery Workshops and Solution Mapping
  • Structured, milestone-focused implementation delivered by experienced project managers
  • Development capabilities
  • Comprehensive Training and User Acceptance Testing
  • Continuous improvement through lifecycle process
  • Multi-phased project roll out to align with your customer success strategy
  • Continuous improvement through lifecycle process

All this is delivered using Foehn’s tried and trusted implementation methodology and supported 24/7.

Our unique contact centre portfolio, customer experience expertise and telecommunications infrastructure, will help your company gain the competitive advantage it needs.

Our experts can map your processes and goals to drive better business outcomes and improve your customers’ experience.


Additional Information

To view all editorial published on Foehn Click Here