Agent Coaching & Monitoring, Agent Motivation, Agent Scoring, Analytics, Artificial Intelligence, Back Office, Contact Centre Satisfaction, Contact Centre Technology, Customer Experience, Employee Satisfaction, Hosted Solutions, Integrated Contact Centre Systems, Natural Language Understanding (NLU), PCI Compliance, Performance Management, Quality Monitoring/Reporting, Sales Performance, Training, Workforce Management, Workforce Optimisation
CallMiner is a proud provider of post-contact and real-time multi-channel speech analytics solutions for improving agent performance and customer intelligence.
Founded in 2002, CallMiner pioneered the speech analytics industry and with years of industry leadership and over 2 billion hours of conversations mined, continues to lead the industry providing exceptional value to customers by delivering highly effective, usable, and scalable speech analytics solutions. CallMiner empowers organisations of any size to extract and act on intelligence from customer interactions for improving customer experience, sales, marketing, and compliance, as well as agent and customer engagement centre performance.
CallMiner strives to maintain an organisational agility that allows us to adapt to the ever-changing needs of the market. Over 300 customer requested features have been implemented into our multifaceted product suite and our software services, implementation and customer support team brings extensive product knowledge and years of hands-on best-practice expertise to each customer engagement. Our platform is agnostic to the source system that captures data, supporting integration with all market leading call recorder, chat, and email systems and popular social networking sites. Highlighted by industry recognition as the leader in AI fuelled speech analytics along with the well-known success of our diversified customer base including multiple international customer achievement awards, CallMiner’s advance technology suite provides exceptional, demonstrable ROI for its customers in both the short and long term.