CallMiner, the leading provider of conversation analytics to drive business improvement…

CallMiner is the global leader in conversation analytics to drive business performance improvement. Powered by artificial intelligence and machine learning, CallMiner delivers the industry’s most comprehensive platform to analyse omnichannel customer interactions at scale, allowing organisations to interpret sentiment and identify patterns to reveal deep understanding from every conversation.

By connecting the dots between insights and action, CallMiner enables companies to identify areas of opportunity to drive business improvement, growth and transformational change more effectively than ever before. CallMiner is trusted by the world’s leading organisations across retail, financial services, healthcare and insurance, travel and hospitality, and more.

CallMiner Introduces the Open Voice Transcription Standard

Posted on 25 May 2021

How to Identify, Support, and Retain Vulnerable Customers

Posted on 1 February 2021

Enhance Customer Service Through Speech Analytics

Posted on 17 November 2020

CallMiner Wins Stevie Award for Customer Support Strategies

Posted on 11 November 2020

CallMiner: Making Humans More Humane with AI

Posted on 2 November 2020

What is Customer Effort Score in Contact Centres?

Posted on 8 October 2020

CallMiner Launch Speech & Interaction Analytics Model

Posted on 15 September 2020

Consumers Switch after Poor Contact Centre Experience

Posted on 15 May 2020

CallMiner Improve Contact Centres Amidst COVID-19

Posted on 15 April 2020

CallMiner Secures $75M Investment from Goldman Sachs

Posted on 17 December 2019

Use of Profanity by Customers in Contact Centres Rising

Posted on 16 October 2019

Creating Happy Agents by Removing Sources of Agent Churn

Posted on 2 July 2019

CallMiner Eureka Visualize for Contact Centres

Posted on 18 March 2019

CallMiner Launch Customer Experience Solution

Posted on 7 March 2019

CallMiner & Morae Global Partner on Conversational Behavioral Analytics

Posted on 21 February 2019

CallMiner Achieves Record Net Promoter Score

Posted on 11 December 2018

Innovate Select CallMiner to Improve Contact Centre

Posted on 7 November 2018

CallMiner & Medallia Join Forces to Improve Customer Experience

Posted on 31 October 2018

10 Keys to PCI Compliance in the Contact Centre

Posted on 17 October 2018

Avoidable Customer Churn Costs UK Businesses £25b

Posted on 3 September 2018

CallMiner Recognised as Having the Most Advanced Speech Analytics Functionality

Posted on 26 June 2018

CallMiner Introduce Consolidated Platform for Contact Centres

Posted on 21 June 2018

CallMiner Announces Eureka Coach to Provide Contact Centre Optimisation

Posted on 30 May 2018

CallMiner Partners with Nuance to Deliver Enterprise Speech Analytics

Posted on 26 June 2017

Why Your Contact Centre Needs Customer Engagement Analytics

Posted on 19 August 2016

Have Contact Centre Scripts Had Their Time?

Posted on 18 July 2016

Ultracomms Partner with CallMiner to add analytics to PCI Cloud Platform

Posted on 25 April 2016

How Interaction Analytics Can Reduce Agent Attrition

Posted on 4 April 2016

CallMiner selected by Foxtons to Improve Agent Performance

Posted on 14 July 2015

CallMiner Launches Speech Analytics Results Assurance Programme

Posted on 4 September 2014