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Agent Coaching & Monitoring, Agent Motivation, Agent Scoring, Analytics, Artificial Intelligence, Back Office, Contact Centre Satisfaction, Contact Centre Technology, Customer Experience, Employee Satisfaction, Hosted Solutions, Integrated Contact Centre Systems, Natural Language Understanding (NLU), PCI Compliance, Performance Management, Quality Monitoring/Reporting, Sales Performance, Training, Workforce Management, Workforce Optimisation
– CallMiner
CallMiner, the leading provider of conversation analytics to drive business improvement…
CallMiner is the global leader in conversation analytics to drive business performance improvement. Powered by artificial intelligence and machine learning, CallMiner delivers the industry’s most comprehensive platform to analyse omnichannel customer interactions at scale, allowing organisations to interpret sentiment and identify patterns to reveal deep understanding from every conversation.
By connecting the dots between insights and action, CallMiner enables companies to identify areas of opportunity to drive business improvement, growth and transformational change more effectively than ever before. CallMiner is trusted by the world’s leading organisations across retail, financial services, healthcare and insurance, travel and hospitality, and more.
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