Agent Coaching & Monitoring, Agent Motivation, Agent Scoring, Analytics, Artificial Intelligence, Back Office, Contact Centre Satisfaction, Contact Centre Technology, Customer Experience, Employee Satisfaction, Hosted Solutions, Integrated Contact Centre Systems, Natural Language Understanding (NLU), PCI Compliance, Performance Management, Quality Monitoring/Reporting, Sales Performance, Training, Workforce Management, Workforce Optimisation
CallMiner is a proud provider of customer engagement analytics for improving company and agent performance.
With 14 years of industry leadership and over 2 billion hours of conversations mined, we are able to deliver exceptional value to customers by delivering highly effective, usable, and scalable speech analytics solutions.
We help businesses and organizations improve contact centre performance and gather key business intelligence by automating their ability to listen to every customer interaction. CallMiner’s market leading cloud-based voice of the customer analytics platform automatically analyses contacts across all communication channels: calls, chats, emails, SMS, surveys and social.
CallMiner strives to maintain an organisational agility that allows us to adapt to the ever-changing needs of the market. Over 300 customer requested features have been implemented into our products and our software services team brings extensive product knowledge and years of hands-on best-practice expertise to each customer engagement.
CallMiner is agnostic to the source system that captures data, supporting integration with all market leading call recorder, chat, and email systems and popular social networking sites. These reasons and more are why we ranked #1 in overall customer satisfaction among speech analytics vendors.