Webhelp UK is a customer solutions company, not a call centre.
Of course we provide the sort of contact centre facilities you would expect from a major provider. You’ll be reassured to know we’ve got the people, the experience and the technology to deliver at the highest level.Our starting point is to get to grips with the challenges you face. We’ll work with you to make sure you get exactly what’s right for your business.
A multichannel perspective It’s not all about calls. You’ll know yourself how other channels can influence people’s experience of your products or services. So have you considered what people are saying about you on social media or how a mobile application could deliver your message? Could you be using the web to deliver customer experience, not just customer information?
We’ve thought about these things too, and we have some innovative solutions we’d like to share with you.
When you make and take millions of calls each month, you’re bound to find out a thing or two about customer behaviour. The secret, though, is the way you analyse the data.
A long time ago we stopped counting calls and started analysing customer behaviour. This insight lets us get closer to the real issues that your customers face, and to deliver the best experiences for them. However, the main difference is that our way of working ensures we find the right solutions first time.
A partnership approach
Our clients see us as their partner, and we agree. This means we’re prepared to share the risk with them on strategic projects. Whether your aim is to cut costs or increase revenues, we can offer you progressive commercial terms that will make the benefits of choosing Webhelp more compelling.
We care about our people
So we have a comprehensive recruitment process, extensive ongoing training, a clear career path and great working environment. To us, it’s the only way to run a business. Great employees are like great customers – once they’re on board, it make sense to keep them.