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Teleopti Ltd – UK & Ireland

Teleopti, is a global provider of workforce management (WFM) software, offering a WFM solution that is sophis­ticated, localised and easy to use. As the largest “best-of-breed” vendor, Teleopti focuses on helping contact centres, back offices and retail stores improve customer service, employee satisfaction and profitability – through optimized, automated forecasting and scheduling with advance features to empower and engage employees.

Teleopti provides everything necessary to effectively manage staff, forecast demand, create schedules automatically, develop accurate and insightful reports, increase employee engagement and improve overall customer experience.

Teleopti WFM solution includes:

Staff forecasting
Scheduling and optimisation
Agent empowerment
Agent Competence Development
Intraday management
Reporting and performance
The latest in gamification

Cloud or on-premise

Available either on-premise or as a cloud based solution Teleopti has sophisticated mechanisms for managing many contact channels, media and skills, virtual contact centres and agents. WFM also serves as the hub for an organisation’s larger workforce optimisation strategy and Teleopti has the flexibility to manage that strategy.

Working with customers for continuous improvement

Perhaps the most important success factor for Teleopti is its relationship with its customers. The ability to work with so many industry leaders (within their respective fields) has been critical to the company’s continued development of innovative and problem-solving WFM solutions.

The latest release of Teleopti WFM is no exception. With the help of many of its customers, over 50 enhancements were made to the product, all born from customer feedback and insight. In the latest customer satisfaction survey 9 out of 10 customers stated they would recommend Teleopti to others.

Founded in 1992, Swedish-established Teleopti has customers in over 85 countries, offices in Sweden, United States of America, Canada, United Kingdom, Russia, United Arab Emirates, China, Germany, Brazil, South Africa, Malaysia, Finland and Norway