« Back to the Business Directory index

QStory

QStory_Logo oct 2017.croppedQStory is the UK's first end-to-end Intraday Automation solution. QStory's cloud-based solution, ARTI™ automates contact centre real-time management processes.

 

QStory is the UK's first end-to-end Intraday Automation solution. Winners of an Everline Future 50 Award QStory's cloud-based suite of tools are deployed in contact centres in the UK, Ireland, South Africa and the Americas.

 

QStory's Intraday Automation solution, ARTI™ automates contact centre real-time management processes. ARTI provides forward projections for the day and recommends agent redeployment to ensure service level targets are protected. It automatically identifies agent idle time and recommends productive work. QStory's WhyDetector™ automates all data analysis and reporting; telling contact centres not just what happened, by why.