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mplsystems are an award-winning provider of Omni-Channel Contact Centre and CRM Customer Service applications. Our unique, configurable unified agent desktop solution has transformed customer engagement for many of Europe’s top businesses by providing a complete view of the customer, whilst managing voice; email; chat; social and mobile channels as a seamless experience.


Our pioneering intelligent self-service solution is enabling customers to seamlessly bring Artificial Intelligence and Virtual Assistance into customer service as part of their digital strategy. Via the recent acquisition, mplsystems are now part of the IFS World group with offices worldwide. This has strengthened our reach and resources, bringing our end-to-end customer service software solution to the world-wide platform.