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Call Centre Management Association

The Call Centre Management Association (CCMA) is the longest established association representing the call centre industry in the UK. We support contact centre managers through providing opportunities to network; to openly share best practice and to increase their skills and knowledge through specialist training.

 

Our aim is to offer timely and impartial advice to our members; to keep contact centre leaders in touch with changes in their industry; to provide credible benchmarking information and to help individuals maintain an awareness of the latest trends and developments.

 

Our membership association is not for profit, and our board is made up of people who work full time in the industry in operational roles. We are run by our members for our members.

 

Our purpose:

 

To support contact centre managers through providing opportunities to network; to openly share best practice and to increase their skills and knowledge through specialist training. Our aim is to offer timely and impartial advice to our members; to keep contact centre leaders in touch with changes in their industry; to provide credible benchmarking information and to help individuals maintain an awareness of the latest trends and developments.
 
Our Values:

 

We will always put our member’s needs first

 

We will never share our members contact details with third parties

 

We will provide a safe environment for people to grow and learn

 

We operate for contact centre managers led by a board of contact centre managers

 

We will never have suppliers on our board.

 

If we have partnerships with suppliers this will only be with credible organisations that support the Associations objectives. Our partners will not activity sell their services to our members.