Business

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CallMiner

CallMiner is a proud provider of customer engagement analytics for improving company and agent performance. With 14 years of industry…


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Ultracomms

Ultracomms was founded over a decade ago as Europe’s first ever cloud-based contact centre solution provider. Today, the company is…


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4net Technologies Ltd

4net Technologies is at the forefront of technology developments within the telecommunications market, specialising in contact centre technologies, unified communications,…


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Jabra

Jabra Headsets are designed to fit the unique requirements of contact centres that want to meet their customers’ needs, using…


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Content Guru

Content Guru is a multi-award-winning provider of cloud-based communication solutions, delivering services through storm®, Europe’s largest and most versatile Cloud…


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Call Centre Management Association

The Call Centre Management Association (CCMA) is the longest established association representing the call centre industry in the UK. We…


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Connect Managed Services

Connect Managed Services is the world’s leading Customer Experience and Unified Communications managed services provider for global businesses. We draw…


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Business Systems

Business Systems is the UK’s largest independent provider of call recording and workforce optimisation technologies including quality monitoring, speech analytics,…


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Britannic Technologies

Britannic Technologies is an independent, award-winning systems integrator. VoIP and Contact Centres, Cloud Hosting, Voice and Data Networking, Systems Integration…


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Aspect Software

Aspect helps enterprises break down the walls between people, processes, systems and data sources, empowering organisations to unite around the…


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Bright UK Ltd

We measure and benchmark Performance, Employee Engagement and Customer Experience!   Bright was founded in 2000. Since then over 1,000…


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Ventrica

In today’s fast paced and challenging business environment, maintaining good customer relations is critical to the success of any company….


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Teleopti Ltd – UK & Ireland

Teleopti, is a global provider of workforce management (WFM) software, offering a WFM solution that is sophisticated, localised and easy…


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Genesys

Thousands of companies and organisations of all sizes around the world rely on Genesys every day to delight customers by…


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ContactBabel

ContactBabel is the leading analyst firm for the contact centre industry.   If you have a question about how the…


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IFS Customer Engagement

IFS Customer Engagement provides a complete solution to transform the contact centre: combining omni-channel contact technology with Customer Service CRM…


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Corptel – Agent

Agent is a leading UK producer of high quality, competitively priced telephony products for the business and call centre markets….


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VoiceSage

VoiceSage delivers proactive customer engagement solutions that help companies streamline and add value to their high-volume, outbound contact activities. Its…


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Syntec

Syntec (formerly Syntec Telecom) provides a fully-integrated suite of telephony and software solutions designed to enable efficient management of all…