CM Business Directory

Businesses Found: 33

KURA

KURA

Outsourced ServicesSoftware Solutions

KURA provides award winning outsourced contact centre services from its four locations across the UK.  

Noble Systems

Noble Systems

ACDAgent DesktopCloud SolutionsDiallersIVRSoftware SolutionsUnified CommunicationsVoice RecordingWorkforce Management

Noble Systems is a global leader in customer contact technology solutions, providing innovative products since 1989.  

Noetica

Noetica

ACDAgent Coaching & MonitoringAgent DesktopAgent ScoringAnalyticsConsultancyCRMDiallersHosted SolutionsIVRMulti-Channel SolutionsOutbound DiallingOutsourced ServicesQuality Monitoring/ReportingSoftware SolutionsVoice Recording

Noetica is a British, privately owned software company headquartered in London trading globally and specialising in the development and delivery of customer contact systems.  

Oscar Acoustics

Oscar Acoustics

Acoustics

Oscar Acoustics offer acoustic solutions for both types of noise problems commonly experienced in contact centres: Noise Reverberation (echo) in rooms/spaces & Noise Transfer through ceilings, floors and walls.Acoustic finishes for noise reverberation control:- SonaSpray Spray-on acoustic decorative coatings- Oscar Elite Smooth synthetic acoustic plaster  

Puzzel

Puzzel

Agent DesktopAnalyticsAudio Messages & BrandingBlending SolutionsCall AnalysisCall AvoidanceCall BackCall DeflectionCall HandlingCall RecordingCall SubstitutionChange ManagementCloud SolutionsContact Centre SatisfactionContact Centre TechnologyCTICustomer CommunicationsCustomer ExperienceCustomer FeedbackCustomer ID & VerificationCustomer Interaction ManagementCustomer SatisfactionData UnificationDiallerse-LearningEngagementFulfillmentGamificationHelpdesksHosted SolutionsIntegrated contact centre systemsInteractive Voice MessagingIVRIVR PaymentsKnowledge ManagementMobile AppsMobile MessagingMobile SolutionsMulti-Channel SolutionsMulti-Site RoutingMultimedia PlaybackMultimedia RecordingNearest Store/OfficeOmni-ChannelOnline PaymentsOutbound DiallingPBX/IP-PBXPCI CompliancePCI DSSProactive Customer ContactProcess AnalysisProcess AutomationQuality ManagementQuality Monitoring/ReportingReal TimeRecurring (Tokenisation) PaymentsSaaSSelf ServiceSelf Service PaymentsService DeskSMS MessagingSocial MediaSoftware SolutionsSpeech AutomationSupport DesksSurveysTechnologyText MessagingUnified CommunicationsVoice MessagingVoice of the CustomerVoice RecordingWallboardsWeb Self ServiceWorkforce ManagementWorkforce Optimisation

With nearly 20 years’ experience, Puzzel was one of the first to develop a cloud-based contact centre. Highly flexible and scalable, Puzzel can be adapted to accommodate from one to several thousand concurrent agents using any device, in any location and integrates with multiple applications seamlessly.  

SVL Business Solutions

SVL Business Solutions

AnalyticsCloud SolutionsCustomer ExperienceCustomer FeedbackQuality ManagementQuality Monitoring/ReportingVoice RecordingWorkforce Management

SVL Business Solutions is the UK’s most experienced provider of multimedia interaction recording and advanced contact centre applications. With a unique portfolio of enterprise, branch office and SMB solutions, we work closely with customers in a wide range of industry sectors including contact centres, local authorities, public safety, financial institutions and utilities.  

Teleopti Ltd – UK & Ireland

Teleopti Ltd – UK & Ireland

Agent Coaching & MonitoringAgent EngagementAgent MotivationAgent ScoringCloud SolutionsContact Centre SatisfactionContact Centre TechnologyCustomer SatisfactionGamificationMulti-Channel SolutionsPerformance ManagementSelf ServiceSocial MediaSoftware SolutionsWorkforce Management

Teleopti, is a global provider of workforce management (WFM) software, offering a WFM solution that is sophisticated, localised and easy to use. As the largest “best-of-breed” vendor, Teleopti focuses on helping contact centres and back offices improve customer service and profitability – through optimized, humanized automated forecasting and scheduling with advance features to empower and engage employees.  

Ventrica

Ventrica

Outsourced Services

In today’s fast paced and challenging business environment, maintaining good customer relations is critical to the success of any company.  

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