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Workforce Management

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Bright UK Ltd

We measure and benchmark Performance, Employee Engagement and Customer Experience!   Bright was founded in 2000. Since then over 1,000…


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Teleopti Ltd – UK & Ireland

Teleopti, is a global provider of workforce management (WFM) software, offering a WFM solution that is sophisticated, localised and easy…


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Syntec

Syntec (formerly Syntec Telecom) provides a fully-integrated suite of telephony and software solutions designed to enable efficient management of all…


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SVL Business Solutions

SVL Business Solutions is the UK’s most experienced provider of multimedia interaction recording and advanced contact centre applications. With a…


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Serenova

Serenova envisions a world where customer experiences are so fluid and effortless that they’re simply taken for granted.   We’re…


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Sagaciti

Sagaciti is a small, intimate, client-focused consultancy built on the personal integrity and experience of its Directors and Co-Founders, and…


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Sabio

Sabio is a specialist systems integrator focused on delivering exceptional customer contact strategies, applications and solutions.   With the skills,…


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Puzzel

With nearly 20 years’ experience, Puzzel was one of the first to develop a cloud-based contact centre. Highly flexible and…


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4net Technologies Ltd

4net Technologies is at the forefront of technology developments within the telecommunications market, specialising in contact centre technologies, unified communications,…


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Netcall plc

Customer expectations move fast with many channels and devices in play.   How do you deliver effortless, consistent and personal…


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Genesys

Thousands of companies and organisations of all sizes around the world rely on Genesys every day to delight customers by…


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eg Solutions Plc

eg solutions plc is a provider of enterprise workforce optimisation software, specialising in the back office. eg pioneered this new…


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Noble Systems

Noble Systems is a global leader in customer contact technology solutions, providing innovative products since 1989.   Every day, millions…


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QStory

QStory is the UK’s first end-to-end Intraday Automation solution. QStory’s cloud-based solution, ARTI™ automates contact centre real-time management processes.  …


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Britannic Technologies

Britannic Technologies is an independent, award-winning systems integrator. VoIP and Contact Centres, Cloud Hosting, Voice and Data Networking, Systems Integration…


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mplsystems

mplsystems are an award-winning provider of Omni-Channel Contact Centre and CRM Customer Service applications. Our unique, configurable unified agent desktop…


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Aspect Software

Aspect helps enterprises break down the walls between people, processes, systems and data sources, empowering organisations to unite around the…