Call Centre Management Association
The Call Centre Management Association (CCMA) is the longest established association representing the call centre industry in the UK. We…
Association
- December 12, 2018 | Make 2019 Planning Your New Year’s Resolution
- December 11, 2018 | CallMiner Achieves Record Net Promoter Score
- December 11, 2018 | Will AI Eliminate Humans in the Retail Contact Centre?
- December 11, 2018 | HGS Create 150 Jobs at Selkirk Contact Centre
- December 10, 2018 | Vue Deliver Omnichannel Customer Engagement Solution
- December 7, 2018 | Count to 5 for Perfect Multi-channel Forecasting
- December 6, 2018 | ECCCSA Raises Over £6k for JDRF at Contact Centre Awards
- December 6, 2018 | UK National Contact Centre Awards 2019 Nominations
- December 6, 2018 | PostFinance Cuts Authentication Times in Half with NICE RTA
- December 6, 2018 | Set Your 2019 New Year Resolution in WFM
- December 6, 2018 | Support Services Group Deploy Teleopti WFM
- December 5, 2018 | Content Guru: brain® Artificial Intelligence Symposium
- December 5, 2018 | DTMF Masking The New standard in MOTO Payment Security
- December 5, 2018 | Bumper Christmas – Are Businesses Spotting Fraud Risk?
- December 4, 2018 | Teleperformance Contact Centre Win NHS contract
- December 4, 2018 | Ultracomms Warns Contact Centres to Review Payment Security