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Agent Engagement

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Bright UK Ltd

We measure and benchmark Performance, Employee Engagement and Customer Experience!   Bright was founded in 2000. Since then over 1,000…


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Teleopti Ltd – UK & Ireland

Teleopti, is a global provider of workforce management (WFM) software, offering a WFM solution that is sophisticated, localised and easy…


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Serenova

Serenova envisions a world where customer experiences are so fluid and effortless that they’re simply taken for granted.   We’re…


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Business Systems

Business Systems is the UK’s largest independent provider of call recording and workforce optimisation technologies including quality monitoring, speech analytics,…


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QStory

QStory is the UK’s first end-to-end Intraday Automation solution. QStory’s cloud-based solution, ARTI™ automates contact centre real-time management processes.  …


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IFS Customer Engagement

IFS Customer Engagement provides a complete solution to transform the contact centre: combining omni-channel contact technology with Customer Service CRM…