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Agent Coaching & Monitoring

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Bright UK Ltd

We measure and benchmark Performance, Employee Engagement and Customer Experience!   Bright was founded in 2000. Since then over 1,000…


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Teleopti Ltd – UK & Ireland

Teleopti, is a global provider of workforce management (WFM) software, offering a WFM solution that is sophisticated, localised and easy…


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Serenova

Serenova envisions a world where customer experiences are so fluid and effortless that they’re simply taken for granted.   We’re…


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Sabio

Sabio is a specialist systems integrator focused on delivering exceptional customer contact strategies, applications and solutions.   With the skills,…


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Noetica

Noetica is a British, privately owned software company headquartered in London trading globally and specialising in the development and delivery…


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Enghouse Interactive

Enghouse Interactive delivers technology and expertise to maximize the value of every customer interaction.   The Company develops a comprehensive…


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Business Systems

Business Systems is the UK’s largest independent provider of call recording and workforce optimisation technologies including quality monitoring, speech analytics,…


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QStory

QStory is the UK’s first end-to-end Intraday Automation solution. QStory’s cloud-based solution, ARTI™ automates contact centre real-time management processes.  …


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mplsystems

mplsystems are an award-winning provider of Omni-Channel Contact Centre and CRM Customer Service applications. Our unique, configurable unified agent desktop…