Talkdesk Amplifies Innovation for Enterprise Contact Centres

Talkdesk Amplifies Experience Innovation for Enterprise Contact Centres Talkdesk Winter 19 release empowers enterprise contact centres…

Sytel & Afiniti Bring AI Products to Contact Centres

Sytel and Afiniti Partner to Bring World-leading AI Products to the Contact Centre to Enhance Agent…

Machines Are Great, Contact Centre Agents Are Better

Machines Are Great But Contact Centre Agents Are Better suggests Patrick Russell, Product Innovation Marketing Manager…

Customer Experience: So What Should We Really Be Measuring?

Customer Service Management: what should we really be measuring in the contact centre? Customer experience (CX)…

What’s the true definition of Customer Service?

Customer Service: “The assistance and advice provided by a company to those people who buy or…

AI is Transforming Contact Centre Agent Performance

It’s no secret – artificial intelligence is transforming contact centre agent performance says Ricardo Solano, Solution…

Customer Experience Falling Short Across Multiple Channels

Customer Experience Falling Short Across Multiple Channels, Serenova Market Research Finds – 77% of Respondents Report…

3 Lessons in Enhancing the Customer Experience

3 Lessons in Enhancing Customer Experience from a Leading UK Water Provider We’re in the midst…

White Paper: Intelligent Chatbots in Contact Centres

White Paper Download – Intelligent Chatbots in the Contact Centre The development of Artificial Intelligence (AI)…

UK Change Spending Habits Following Data Breaches

UK consumers more likely than US to change spending habits following data breaches – 44% of…

NICE Revolutionise IVR Optimisation with Advanced AI

NICE Revolutionises IVR Optimisation with Advanced Artificial Intelligence – New version of NICE IVRO allows advanced…

Are you getting the most from Contact Centre Tech?

Are you getting the most from your Contact Centre technology? asks Puzzel Five ways training can…

Cloud-based WFM is Key to Future Business Success

Cloud-based workforce management software will be key to future business success, says Aspect Software Business benefits…

Noetica Expands Durham Office & Opens Regional Training Centre

Noetica Responds to contact centre Growth in the North of England and Scotland by Expanding Durham…

NICE Unveils Enhanced Contact Centre Strategic Planner

NICE Unveils Enhanced Strategic Planner, Unleashing the Power of AI Based Long-Term Planning in the contact…

BGL Contact Centre Plays Starring Role with Stacey Dooley

BGL Group showcased why it is a great place to work when it opened its contact…

Final Day for Contact Centre Awards Nominations

Final Day for UK National Contact Centre Awards Nominations – Nominate individuals and teams for free…

Auxillis Selects greenbean As Contact Centre Partner

Major Peterlee employer, Auxillis, selects greenbean by NRG as exclusive contact centre recruitment partner Accident management…

CallMiner & Morae Global Partner on Conversational Behavioral Analytics

CallMiner and Morae Global Announce Partnership to Deliver Conversational Behavioral Analytics for Financial Services Risk Mitigation…

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