Take Part in the 2020 UK CX Decision-Makers Guide
The 2020 UK Customer Experience Decision-Makers’ Guide is based on 200+ surveys with UK businesses, and 1,000 interviews with British…
– Surveys
Survey Confirms Poor Data Security Practices During Pandemic
Consumers Switch after Poor Contact Centre Experience
86% of Brits say self-service is a positive experience
The 2017/18 UK Contact Centre Decision-Makers Guide
Take Part in the UK Contact Centre Decision-Makers’ Guide
No Calls Please, We’re British! Avaya Survey Reveals
The Customer Service Pulse for Robotic Process Automation
WFM: Is Employee Engagement Part of the Picture?
Chat Overtakes Phone as Top Customer Service Channel
Chat has surpassed phone and email as the most popular way for consumers to interact with retailers [24]7 survey finds…
Customers Disengaged With Businesses Due To Online Billing
One in three customers disengaged with businesses as a result of online billing – Mobile phone and credit card companies…
Survey Shows Increasing Acceptance of Whistleblowing
New Benchmaring survey from Expolink shows increasing acceptance of whistleblowing hotlines Expolink, the leading UK-based provider of outsourced whistleblowing hotlines,…
The NRG Recruitment North East Contact Centre Survey
NRG are committed to raising standards and the continued development of the North East’s contact centre industry. They have supported…
Nationwide Tops Car Insurance Customer Experience Survey
Nationwide Tops Car Insurance Customer Experience Survey conducted by Webhelp Some of the country’s biggest names in insurance have been…
Quality Monitoring Survey – Be part of it!
Quality Monitoring Survey – When your agents are successful your contact centre will also be successful. Unfortunately the reality of…
18-24 Year Olds Not Rewarded at Work Revealed in Red Letter Days Report
18-24 Year Olds Not Rewarded at Work according to new report by Red Letter Days for Business. New research shows…
Tips to Guarantee Survey Respondents go to the Last Question
Tips guaranteed to take your survey respondents to the last question – Alan Weaser of VIRTUATel reveals how to guarantee…
1 in 3 over 65s Prefer Communicating via Digital Channel
1 in 3 over 65s prefer communicating with businesses via the digital channel according to research conducted by Echo Managed…
Netcall – Seven priority areas for contact centres in 2016
Seven priority areas for contact centres in 2016; Netcall have published the results of their survey which reveals what’s important…