86% of Brits say self-service is a positive experience
86% of Brits say self-service is a positive experience – but we still want a contact centre agent to help…
Surveys
January blues threaten customer satisfaction levels
Take Part in UK Contact Centre Decision-Makers Guide
Employees Ready to be Empowered by Automation Tech
The 2018 Contact Centre WFM Benchmark Survey
Syntec Investigates Call Centre Professionals Views
The 2018 UK & US Customer Experience Decision-Makers’ Guides
The 2017/18 UK Contact Centre Decision-Makers Guide
Take Part in the UK Contact Centre Decision-Makers’ Guide
No Calls Please, We’re British! Avaya Survey Reveals
YouGov survey of over 5,000 banking customers reveals Brits’ overwhelming aversion to phone calls Bank customers in the UK politely…
The Customer Service Pulse for Robotic Process Automation
[Survey]: The Customer Service Pulse for Robotic Process Automation – 2017 What does Robotic Process Automation (RPA) mean for customer…
WFM: Is Employee Engagement Part of the Picture?
{SURVEY} Workforce Management in 2017 – Is employee engagement part of the picture? Last year, our survey titled ‘The state…
Chat Overtakes Phone as Top Customer Service Channel
Chat has surpassed phone and email as the most popular way for consumers to interact with retailers [24]7 survey finds…
Customers Disengaged With Businesses Due To Online Billing
One in three customers disengaged with businesses as a result of online billing – Mobile phone and credit card companies…
Survey Shows Increasing Acceptance of Whistleblowing
New Benchmaring survey from Expolink shows increasing acceptance of whistleblowing hotlines Expolink, the leading UK-based provider of outsourced whistleblowing hotlines,…
The NRG Recruitment North East Contact Centre Survey
NRG are committed to raising standards and the continued development of the North East’s contact centre industry. They have supported…
Nationwide Tops Car Insurance Customer Experience Survey
Nationwide Tops Car Insurance Customer Experience Survey conducted by Webhelp Some of the country’s biggest names in insurance have been…
Quality Monitoring Survey – Be part of it!
Quality Monitoring Survey – When your agents are successful your contact centre will also be successful. Unfortunately the reality of…
18-24 Year Olds Not Rewarded at Work Revealed in Red Letter Days Report
18-24 Year Olds Not Rewarded at Work according to new report by Red Letter Days for Business. New research shows…