Shifting liability for fraud from merchants to customers
Shifting liability for fraud from merchants to customers in contact centres Fraud patterns are evolving quickly since the coronavirus outbreak.…
– GDPR
Some Pitfalls of PCI DSS & GDPR to avoid for Contact Centres
Eckoh Six-year Capita & TfL contract renewal worth £4m
Secure Card Payment Using Automatic Speech Recognition
Eckoh CallGuard Wins Twice at Card Not Present Awards 2020
GDPR – Keeping personal data safe and secure
Top 10 GDPR Breaches in 2019 Cause £402m Fines
GDPR – 3 Steps to Contact Centre Compliance
UK Business Struggling With GDPR Data Requests
British Airways Hit with Record GDPR Fine
Record GDPR fine provides stark data and payment protection warning to business owners Payment card data is the ultimate reward…
One year On from GDPR but what have we learnt?
This week marks one year since the General Data Protection Regulation (GDPR) arrived on 25 May with much speculation and…
Payment Security Versus Cost in Contact Centres
Expert insights – Laurie Gablehouse discusses payment security versus cost in contact centres with Simon Beeching of Syntec Could you…
Consumer Contact Centre Experiences in the age of GDPR
Consumer contact centre experiences in the age of the GDPR It’s still good to talk! But there’s plenty to improve…
PCI DSS Can Help Achieve GDPR Compliance
How PCI DSS compliance can help you achieve GDPR compliance too – Simon Beeching of Syntec discusses the overlap between…
Contact Centre Tips: GDPR Made Easy
With plenty of companies still not compliant, and with those that are complaining about the strain on resources, Geoff Land…
Guidance for Contact Centres Still Struggling with GDPR
Semafone has created a guide specifically for contact centres to help them comply with the EU General Data Protection Regulation…
Managing Legacy Data – Avoiding a Toxic Shock
GDPR has led to many issues around the storage of data. SVL Director, Peter Gough, discusses its impact on the…
With GDPR In Effect What Does it Means for Data Analysis?
With GDPR in effect, Peter Dorrington at TTEC, looks at what it means for Customer Data Analysis If you haven’t…
Syntec Investigates Call Centre Professionals Views
Card Payment Security – Survey Syntec investigates Call Centre Professionals’ views New Data Protection laws are increasing the pressure on…