Research Provides Contact Centres Insights to Improve CX
According to the latest research from the CCMA (Call Centre Management Association) released today, customer effort has a direct correlation…
– Customer Experience
Customer Experience and why it Matters in your Contact Centre
Open Talent and The Changing Delivery Model For CX
CX Pros Believe AI Will Provide Better Contact Centre Experience
How to Boost Customer Experience in the Utility Sector
Eckoh: Why CX is now Business-Critical for Insurers
2021 Will Be The Year of CX in the Contact Centre
Implement a Preventative Customer Engagement Strategy
Contact Centre Customer Experience and the financial sector
Travel Bookings Rise Contact Centres Need to Provide The Best CX
Travel Bookings On The Up, Contact Centres Need to Provide The Best CX according to Nino Reina, Business Development Manager,…
Giving the customer control of the contact centre experience
Experience customisation is an innovation that’s blossoming in the 21st century. Technology has advanced to the point where a technologically-delivered…
Multi-Generational Consumer Demands in Contact Centres
Meeting Multi-generational Consumer Demands – Jeremy Payne, VP of Alliances, Enghouse Interactive, discusses how your contact centre should address all…
What Does a Great Customer Experience Look Like?
What Does a Great Customer Experience Look Like? Meeting and exceeding customer expectations in the contact centre has always been…
Banking CX Predictions in the Contact Centre 2020
Banking Customer Experience (CX) Predictions in the contact centre 2020 – John Ing, Principal Operations Lead for CX at IT…
Dreams To Elevate Customer Experience To Unrivalled Levels
– New all-in-one platform from Netcall will replace existing siloes and unite service channels The UK’s most recommended Bed Retailer,…
Sabio Discusses the Frustrations of CX in 2020
Sabio Discusses the Frustrations of CX in 2020 – Conversational User Interfaces, smarter Journey Analytics and augmented voice set to…
Is Tech Holding You Back from Delivering Exceptional CX?
Is technology holding you back from delivering exceptional customer service? 5 ways to buck the trend Don’t let technology come…
The New Era of Customer Experience Intelligence
Teleopti, a Calabrio company, shares a 5-point plan for the new era of Customer Experience Intelligence CX has also totally…
The Changing Landscape of CX in Contact Centres
The changing landscape of customer experience in contact centres and why brands are still getting complaint handling wrong – Customers…