2021 Will Be The Year of CX in the Contact Centre
2021 The year of the customer experience in the contact centre where technology will intertwine as businesses vow to conquer…
2021 The year of the customer experience in the contact centre where technology will intertwine as businesses vow to conquer…
Sabio Discusses the Frustrations of CX in 2020 – Conversational User Interfaces, smarter Journey Analytics and augmented voice set to…
Is technology holding you back from delivering exceptional customer service? 5 ways to buck the trend Don’t let technology come…
Teleopti, a Calabrio company, shares a 5-point plan for the new era of Customer Experience Intelligence CX has also totally…
The changing landscape of customer experience in contact centres and why brands are still getting complaint handling wrong – Customers…
Purpose-Built CX Platforms ensure banks are meeting the needs of vulnerable customers within the contact centre environment says Clarabridge FCA…
Making an argument in support of excellent customer experience (CX) is not hard at all. In fact the majority of…
What’s next for WFM? 3 Steps from WFM to WFO for exceptional customer service It’s time to transition from Workforce…
New research shows fast growing small businesses and midsize companies are 40 to 60 percent more likely to take an…
Hyper personalisation transforms the customer experience – Contact centres failing to provide a hyper personalised experience for its customers will…
In 2015, British Telecom (BT) announced it would be switching off the UK’s legacy PSTN and ISDN networks by 2025,…