Readers of these blogs would have noted that on occasions I walk a fine line between…
Category: – Blog
Blog: You don’t get a second chance to make a first impression
This week I had an enjoyable meeting with a much valued client where we discussed staff…
Blog: The Starbucks Effect in Customer Service
Blog: The Starbucks Effect in Customer Service – Can the contact centre learn from the Coffee…
Blog: Can a Contact Centre learn from Starbucks?
Can a contact centre learn from Starbucks? Prior to starting work at contact-centres.com Towers I usually…
Blog: What’s the true definition of Customer Service?
Customer Service: “The assistance and advice provided by a company to those people who buy or…
Blog: Nobody is perfect but at least I admit my Miss Steaks
We like to think that this humble website is perfect – we also like to think…
Blog: Sales and Call targets or is it Customer first?
Sales and Call targets or is it Customer first? My travels this week took me to…
Blog: Self Service – Great idea but make sure it works!
Self service has been covered extensively by us and has become one of the new ‘buzz…
Blog: Contact Centre Review of the Year 2015
Contact Centre Review of the Year 2015! This year has been both a busy and landmark…
Blog: We Salute VOCA for paying National Living Wage
Blog: We Salute VOCA for paying National Living Wage – Regular readers of my humble blog…
Blog: it’s always good to have a Plan B
Blog: It’s always good to have a Plan B in your contact centre – You don’t…
Blog: The Power of a Smile in the contact centre
Contact Centre Blog; After an important meeting this week I sat in the car and reflected…
Blog: Bells and Whistles in the Contact Centre
Bells and Whistles in the Contact Centre – At the recently held Customer Contact Expo it…
Blog: We’ve Finally Finished!
Normally in my weekly contact centre Blog I tend to concentrate on, for example, key events…
Blog: Contact Centres Welcome Ultracomms!
At contact-centres.com we aim to provide the most up to date news and information to the…
Blog: You don’t know how centres are until you have to use them
Whilst every contact centre would claim that they are world beating and have the best technology…
Blog: Contact Centre Agents – at last recognition
Contact Centre Agents – at last recognition! Readers of my humble blog would realise that I…
Blog: To Publish or not to Publish?
Contact Centre News To publish or not to publish that is the question…. In addition to…
Blog: I did tell you that the UK contact centre Industry is buzzing?
I guess that one of my many functions as Editor of the leading UK contact centre…