Blog: Your Call is Important to us… Is it Really?

Readers of these blogs would have noted that on occasions I walk a fine line between…

Blog: You don’t get a second chance to make a first impression

This week I had an enjoyable meeting with a much valued client where we discussed staff…

Blog: The Starbucks Effect in Customer Service

Blog: The Starbucks Effect in Customer Service – Can the contact centre learn from the Coffee…

Blog: Can a Contact Centre learn from Starbucks?

Can a contact centre learn from Starbucks? Prior to starting work at contact-centres.com Towers I usually…

Blog: What’s the true definition of Customer Service?

Customer Service: “The assistance and advice provided by a company to those people who buy or…

Blog: Nobody is perfect but at least I admit my Miss Steaks

We like to think that this humble website is perfect – we also like to think…

Blog: Sales and Call targets or is it Customer first?

Sales and Call targets or is it Customer first? My travels this week took me to…

Blog: Self Service – Great idea but make sure it works!

Self service has been covered extensively by us and has become one of the new ‘buzz…

Blog: Contact Centre Review of the Year 2015

Contact Centre Review of the Year 2015! This year has been both a busy and landmark…

Blog: We Salute VOCA for paying National Living Wage

Blog: We Salute VOCA for paying National Living Wage – Regular readers of my humble blog…

Blog: it’s always good to have a Plan B

Blog: It’s always good to have a Plan B in your contact centre – You don’t…

Blog: The Power of a Smile in the contact centre

Contact Centre Blog; After an important meeting this week I sat in the car and reflected…

Blog: Bells and Whistles in the Contact Centre

Bells and Whistles in the Contact Centre – At the recently held Customer Contact Expo it…

Blog: We’ve Finally Finished!

Normally in my weekly contact centre Blog I tend to concentrate on, for example, key events…

Blog: Contact Centres Welcome Ultracomms!

At contact-centres.com we aim to provide the most up to date news and information to the…

Blog: You don’t know how centres are until you have to use them

Whilst every contact centre would claim that they are world beating and have the best technology…

Blog: Contact Centre Agents – at last recognition

Contact Centre Agents – at last recognition! Readers of my humble blog would realise that I…

Blog: To Publish or not to Publish?

Contact Centre News To publish or not to publish that is the question…. In addition to…

Blog: I did tell you that the UK contact centre Industry is buzzing?

I guess that one of my many functions as Editor of the leading UK contact centre…

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