Blog: You don’t get a second chance to make a first impression
This week I had an enjoyable meeting with a much valued client where we discussed staff ‘tapping’ into a company’s…
This week I had an enjoyable meeting with a much valued client where we discussed staff ‘tapping’ into a company’s…
Blog: It’s always good to have a Plan B in your contact centre – You don’t know much you rely…
Contact Centre Blog; After an important meeting this week I sat in the car and reflected for a few minutes…
Bells and Whistles in the Contact Centre – At the recently held Customer Contact Expo it was evident to me…
Normally in my weekly contact centre Blog I tend to concentrate on, for example, key events which have happened in…
At contact-centres.com we aim to provide the most up to date news and information to the UK’s contact centre professionals;…
Whilst every contact centre would claim that they are world beating and have the best technology backed up with highly…
Contact Centre Agents – at last recognition! Readers of my humble blog would realise that I am a great believer…
Readers of these blogs would have noted that on occasions I walk a fine line between writing as the Editor…
Contact Centre News To publish or not to publish that is the question…. In addition to our loyal and much…
I guess that one of my many functions as Editor of the leading UK contact centre website is to promote…