You don’t get a second chance to make a first impression
This week I had an enjoyable meeting with a much valued client where we discussed staff ‘tapping’ into a company’s…
Blog
Blog: The Starbucks Effect in Customer Service
Can a Contact Centre learn from Starbucks?
Blog: What’s the true definition of Customer Service?
Outsource Sometimes its best to use the Experts
UK National Contact Centre Awards 2016 and the winners are….
Nobody is perfect – but at least I admit my Miss Steaks
Blog: Sales and Call targets or is it Customer first?
Self Service – Great idea but make sure it works!
Contact Centre Review of the Year 2015
Contact Centre Review of the Year 2015! This year has been both a busy and landmark year for us at…
Blog: We Salute VOCA for paying National Living Wage
Blog: We Salute VOCA for paying National Living Wage – Regular readers of my humble blog may have realised that…
Blog: it’s always good to have a Plan B
Blog: It’s always good to have a Plan B in your contact centre You don’t know much you rely on…
Jabra Blog: From Production Line to Knowledge Factory
From Production Line to Knowledge Factory: The Past, Present and Future of Work – the thoughts of Holger Reisinger Plenty…
The Power of a Smile in the contact centre
Contact Centre Blog; After an important meeting this week I sat in the car and reflected for a few minutes…
Bells and Whistles in the Contact Centre
Bells and Whistles in the Contact Centre – At the recently held Customer Contact Expo it was evident to me…
Contact Centre Blog: We’ve Finished!
Normally in my weekly contact centre Blog I tend to concentrate on, for example, key events which have happened in…
Jabra Blog: The Secret to Productive Collaboration
Jabra Blog: The Secret to Productive Collaboration By Holger Reisinger Forget the business books and management gurus. The answer may…
That’s It… I’m Finished With Meetings – Holger Reisinger of Jabra
That’s It… I’m Finished With Meetings, That Is – Holger Reisinger of Jabra explains how to reduce the number of…
Blog: Contact Centres Welcome Ultracomms!
At contact-centres.com we aim to provide the most up to date news and information to the UK’s contact centre professionals;…