2020 Contact Centre Benchmarking: How do you compare?
2020 Contact Centre Benchmarking: How do you compare to your competitors? The largest HR & operational benchmarking study of UK…
– Benchmarking
Webinar: Contact Centre Benchmarking & Service Trends
How Does your Contact Centre Measure Up?
Benchmarking Study of UK Customer Contact Operations
Apply for Free Jabra Benchmarking Trial
UK Contact Centre HR & Operational Benchmarking Report
Dimension Data Global Contact Centre Benchmarking Report
DigitaI Customer Experience Misses the Human Touch
HMRC Contact Centres ‘Unacceptable’
Contact Centre Operational Benchmarking Reports
Contact Centre HR & Operational Benchmarking Reports by Industry Experts ContactBabel are now available. The largest-ever HR & operational benchmarking…
Contact Centre Benchmarking Report
Contact Centre Benchmarking Report by Dimension Data – 2016 Survey Now Open Take part now to see how your customer…
Dimension Data: Organistations warned to invest in Digital Engagement or die
Dimension Data: Organisations that don’t embrace digital customer engagement channels in the contact centre – that’s web chat, social media,…
ContactBabel Contact Centre HR & Operational Benchmarking Report
“The UK Contact Centre HR & Operational Benchmarking Report (4th edition 2014/15)”, is a major study of 215 UK contact…
Research on Headsets in the Contact Centre
BenchmarkPortal is conducting a One Minute Survey on the importance of headsets in the contact center. All participants will be…
Contactbabel UK Contact Centre Decision-Makers Guide
Contactbabel UK Contact Centre Decision-Makers Guide ContactBabel are inviting organisations with more than 10 UK agent positions to take part…
Dimension Data 2014/15 Global Contact Centre Benchmarking Survey
-Dimension Data – the world’s most useful benchmarking research study is open for your participation contact-centres.com in conjunction with Dimension…
Generation Y says Goodbye to the Phone
New contact centre research published today reveals that for Generation Y – individuals born between 1980 and 2000 – the…