2020 Contact Centre Benchmarking: How do you compare?
2020 Contact Centre Benchmarking: How do you compare to your competitors? The largest HR & operational benchmarking study of UK…
2020 Contact Centre Benchmarking: How do you compare to your competitors? The largest HR & operational benchmarking study of UK…
Contact Centre HR & Operational Benchmarking Reports by Industry Experts ContactBabel are now available. The largest-ever HR & operational benchmarking…
Contact Centre Benchmarking Report by Dimension Data – 2016 Survey Now Open Take part now to see how your customer…
Dimension Data: Organisations that don’t embrace digital customer engagement channels in the contact centre – that’s web chat, social media,…
“The UK Contact Centre HR & Operational Benchmarking Report (4th edition 2014/15)”, is a major study of 215 UK contact…
BenchmarkPortal is conducting a One Minute Survey on the importance of headsets in the contact center. All participants will be…
Contactbabel UK Contact Centre Decision-Makers Guide ContactBabel are inviting organisations with more than 10 UK agent positions to take part…
-Dimension Data – the world’s most useful benchmarking research study is open for your participation contact-centres.com in conjunction with Dimension…
New contact centre research published today reveals that for Generation Y – individuals born between 1980 and 2000 – the…