FourNet, the digital transformation and customer experience specialists, have today revealed a new 100-point benchmarking approach designed to…
Category: – Benchmarking
2020 Contact Centre Benchmarking: How do you compare?
2020 Contact Centre Benchmarking: How do you compare to your competitors? The largest HR & operational…
Webinar: Contact Centre Benchmarking & Service Trends
New research reveals contact centre benchmarking stats and service trends A contact centre’s success ultimately hinges…
How Does your Contact Centre Measure Up?
How Does your Contact Centre Measure Against the Competition? How does your contact centre compare to…
Benchmarking Study of UK Customer Contact Operations
The largest HR & operational benchmarking study of UK customer contact operations is now available, giving…
Apply for Free Jabra Benchmarking Trial
The success of a contact centre relies on your agents being heard. You need headsets that…
UK Contact Centre HR & Operational Benchmarking Report
The largest HR & operational benchmarking Report of UK customer contact operations is now available from…
Dimension Data Global Contact Centre Benchmarking Report
The Global Contact Centre Benchmarking Report is continually regarded as the industry’s most insightful research report.…
DigitaI Customer Experience Misses the Human Touch
DigitaI Customer Experience Misses the Human Touch – Dimension Data research shows advances in customer experiences…
HMRC Contact Centres ‘Unacceptable’
HMRC has been criticised for failing to answer more than half of the telephone calls it…
Contact Centre Operational Benchmarking Reports
Contact Centre HR & Operational Benchmarking Reports by Industry Experts ContactBabel are now available. The largest-ever…
Contact Centre Benchmarking Report
Contact Centre Benchmarking Report by Dimension Data – 2016 Survey Now Open Take part now to…
Dimension Data: Organistations warned to invest in Digital Engagement or die
Dimension Data: Organisations that don’t embrace digital customer engagement channels in the contact centre – that’s…
ContactBabel Contact Centre HR & Operational Benchmarking Report
“The UK Contact Centre HR & Operational Benchmarking Report (4th edition 2014/15)”, is a major study…
Research on Headsets in the Contact Centre
BenchmarkPortal is conducting a One Minute Survey on the importance of headsets in the contact center.…
Contactbabel UK Contact Centre Decision-Makers Guide
Contactbabel UK Contact Centre Decision-Makers Guide ContactBabel are inviting organisations with more than 10 UK agent…
Dimension Data 2014/15 Global Contact Centre Benchmarking Survey
-Dimension Data – the world’s most useful benchmarking research study is open for your participation contact-centres.com…
Generation Y says Goodbye to the Phone
New contact centre research published today reveals that for Generation Y – individuals born between 1980…