Contact Centre 2019 – the Year of the Cloud! Paul Gray, Marketing Manager at SVL Business…
Category: SVL Business Solutions
Voice Biometrics for Authentication – The Truth
This week has seen two highly publicised incidents where contact centres have refused service to people…
SVL: The Case for Speech Analytics in the SME
Over the last 5 years, advances in technology and the move to the Cloud has made…
SVL Business: PULL OVER – We’re the Real-time Police!
I started my career in resource planning, not quite at the time when you had to…
Managing Legacy Data – Avoiding a Toxic Shock
GDPR has led to many issues around the storage of data. SVL Director, Peter Gough, discusses…
Apprentice to Troubleshooter for Banking Giants & Local Council
Spark of Genius – “From Apprentice to troubleshooter for banking giants and his local council.” Ewan…
RevolutionCloud Revolutionises How Contact Centres Use technology
RevolutionCloud revolutionises how contact centres acquire and use technology SVL Business Solutions, the UK’s most experienced…
SVL Business Solutions Makes Senior Appointments
SVL Business Solutions, the UK’s most experienced provider of multimedia interaction recording and advanced contact centre…
SVL Business Expand Workforce Management Team
SVL Business Solutions Expands Workforce management Team with appointment of Industry Specialist SVL Business Solutions, the…
Liquid Voice – Next Generation Speech Transcription Solution
Liquid Voice, one of the leading providers of interaction recording, quality management and analytics, has announced…
THE VOICE – Newsletter Of SVL Business Solutions
A new name in the contact centre industry SVL Business Solutions may be a new name…
How does Ageas Retail Enhance Contact Centre Performance?
How does Ageas Retail Intermediary Enhance Contact Centre Performance and Productivity in Real-Time? Additional Information For…
Sinclair Voicenet EMEA Business Partner of the Year by NICE
Sinclair Voicenet Named EMEA Business Partner of the Year by NICE Systems – Top award recognises…
Sinclair Voicenet Awarded Nationwide Support Contract by Ageas Retail
Ageas Retail Ltd, one of the UK’s largest insurance intermediaries, has awarded Sinclair Voicenet a major…
Sinclair Voicenet Expand to Handle Growing Orders
Sinclair Voicenet Expands Administration Team to Handle Growing Order Book Sinclair Voicenet, the UK’s longest established…
Sinclair Voicenet Extends Commitment to Apprentice Programme
Sinclair Voicenet, the UK’s longest established specialist provider of multimedia interaction recording and advanced contact centre…
Sinclair Voicenet Invests in Customer Support
Sinclair Voicenet Invests in Customer Support with New Appointment Sinclair Voicenet, the UK’s longest established specialist…
Sinclair Voicenet Support CallNorthWest Awards
Sinclair Voicenet, the UK’s longest established specialist provider of multimedia interaction recording and contact centre applications,…
Sinclair Voicenet Launch Storage & Playback Solution
Sinclair Voicenet launches new long term storage and playback solution for historical audio recordings Sinclair Voicenet…