Will HMRC Improve Under New DG of Customer Service?
Will HMRC’s new DG of Customer Service embrace innovative tools available to support her staff to cope with their annual…
QStory
Agility the Superpower For Contact Centres in 2021
Davies Hickman Partners & QStory Join forces to gain Insights into Contact Centre Sector
Contact Centre Customer Experience and the financial sector
Travel Bookings Rise Contact Centres Need to Provide The Best CX
Contact Centres Overcome Concerns of Homeworking
Customer Trust is Built by Delivering On Promises – FACT
Is Remote Working the Way Forward for the Travel Industry?
Contact Centres Overcoming Home working Concerns
The Inner Circle Guide to Contact Centre Remote Working
Research: The Inner Circle Guide to Contact Centre Remote Working Solutions The Inner Circle Guides are a series of analyst…
QStory Appoints David O’Reilly As Non-Executive Director
QStory appoints David O’Reilly to board as Non-Executive Director – Start-up and tech veteran joins QStory at an exciting time…
Start Your Contact Centre Agent Training Now
3 Reasons Why You Want To Start Your Contact Centre Agent Training Now CFO asks CEO: What happens if we…
The Intraday Story – Four Reasons to Think Again about Real-Time
The Intraday Story – Four Reasons to Think Again about Real-Time Paddy Coleman at QStory takes a closer look at…